Call control and reporting in one place.
Use this page to place a test call, monitor aggregate voice-bot performance, inspect agent outcomes, and drill into a single call timeline from persisted session and event data.
Live Capacity
Current instance load and today’s call throughput. Auto-refreshes every 20 seconds.
Overview
Realtime summary from persisted call sessions. Auto-refreshes every 20 seconds.
Agent Performance
Completion, transfer, and callback metrics by agent.
| Agent | Phone | Total Calls | Completed | Transferred | Transfer Failed | Callbacks | Completion % | Avg Duration |
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QA Analytics
Review coverage, score trends, dispositions, and objection tags.
| Unreviewed Call SID | Date / Time | prospect | Phone | Agent | Risk | Assigned | Aging | Status | Duration |
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Failed Jobs
Worker failures, dead-lettered jobs, and manual retry controls.
| Queue | Job | Call SID | Attempts | Dead Letter | Failed At | Reason | Action |
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Scheduled Callbacks
Monitor pending, processing, completed, and failed callback deliveries.
| Scheduled For | Status | Customer | Agent | Call SID | Attempts | Updated |
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Calls
Search, filter, and sort persisted calls. Click a row to open the full timeline below.
| Call SID | Date / Time | prospect | Phone | Agent | QA | Risk | Status | Transfer | Duration | Recording |
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Call Timeline
Inspect one call session and its ordered event stream.