Test customer and agent chat with the live ai_call prompt.

This lab reuses the same prompt builder used by the call flow, so you can check how the AI behaves in a text chat while keeping the same qualification logic, confidently checks, and handoff rules.

Prompt source generateFreshCallPrompt

Threading Per customer conversation

View Customer + agent transcript

Setup

Profile, thread id, and storage controls for the live chat prompt.

Full name Phone Dear Field

DOB Gender

State ZIP code

OPT code

Thread ID Tenant ID

Campaign Template Channel type

History limit Persist to chat service

Conversation

Send the next customer turn and let the same ai_call prompt generate the agent reply.

Tenant: test-tenant Campaign: not loaded Template: not loaded Thread: chat-lab:+15555550123 Source: chat lab

Prompt ready History idle

Tip: press Ctrl/Cmd + Enter to send from the composer. Use the lookup panel to inspect existing chat service threads by phone.

No messages yet Build the prompt, then send the customer's first message to start the thread.

Direct access

Use this lab to verify prompt behavior, thread persistence, and the customer-to-agent reply loop before you ship.

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